Frequently Asked Questions
Yes. The website uses secure communication on all pages while your browse our designs.
Payment is handled by Stripe, a secure payment facility. Credit card details are not shared with this website or anybody else.
We are a husband and wife team based in Brisbane, Australia.
Forever Nappies are currently manufactured in Asia and shipped to the world. We work closely with our suppliers to monitor material and manufacturing quality.
Multiple suppliers are used to ensure availability and a broader range of designs. For this reason, some larger orders may arrive in separate deliveries.
Deliveries will arrive in frustration-free plain packaging. The declared value will be minimised to prevent or reduce any import taxes in your county.
Our standard shipping cost is a flat rate of $9.95 to any of our global shipping destinations.
Orders over $100 are entitled to free shipping
If your country is currently not listed in the checkout process, please contact us directly for an alternate option.
We are still looking for a cost effective express shipping service.
We will dispatch your order the next business day after the order is placed.
Shipping will take 10 to 15 business days.
Yes. We truly believe that Forever Nappies are the most comfortable, easy-to-use and eco friendly cloth nappy. We stand behind them while our own bub stands in them!
If you disagree and are unhappy with them, we have a no fuss return policy.
Returns will be accepted within 30 days of your purchase. Any unused nappies can be returned to our Brisbane office for a refund of their purchase price.
Forever Nappies are one-size-fits-most. They are suitable for bubs between 3Kg and 13Kg (6.6 to 30lbs)
We accept Visa, Mastercard and American Express payments. We are working on being able to accept Apple Pay, Alipay and WeChat Pay in the near future
When you create an account your information is kept securely on file, speeding up the checkout process for future orders.
The absorption inserts will perform better as they age and get roughed up through frequent washing.
To extend the life and vibrancy, the outer shell should be washed as usual, but care should be taken not to overheat when drying. Avoid frequent and extended direct sunlight or electrical dryers where possible.